Privacy Policy for Holistic Psychology

At Holistic Psychology, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data in compliance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).


1. Collection of Personal Information

We collect personal information that is necessary to provide our psychological services effectively. This may include:

  • Personal Details: Name, date of birth, contact information (address, phone number, email).
  • Medical History: Current and past medical information, including mental health history.
  • Family Medical History: Relevant details that may inform your treatment.
  • Billing Information: Payment details, including Medicare or private health fund information.
  • Session Notes: Records of your consultations, treatment plans, and progress notes.


2. Method of Collection

We collect personal information through:

  • Direct Interactions: When you provide information during consultations, via our website, or through correspondence.
  • Third Parties: With your consent, we may collect information from other healthcare providers, family members, or legal guardians.


3. Use of Personal Information

Your personal information is used to:

  • Provide, manage, and enhance our psychological services.
  • Communicate with you regarding appointments, treatment plans, and relevant information.
  • Process payments and manage billing.
  • Comply with legal and regulatory obligations.


4. Disclosure of Personal Information

We respect the confidentiality of your personal information and will not disclose it to third parties without your consent, except when required by law or when:

  • There is a serious threat to your life, health, or safety, or that of another person.
  • Disclosure is necessary to prevent a crime or enforce the law.


5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Secure storage of physical records.
  • Password-protected electronic databases.
  • Regular data backups and secure disposal of information no longer required.


6. Access and Correction

You have the right to access and correct your personal information held by us. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.


7. Website and Cookies

Our website may use cookies to enhance user experience. Cookies are small data files stored on your device. You can adjust your browser settings to refuse cookies; however, this may affect website functionality.


8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.



9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:


Your privacy is of utmost importance to us, and we are committed to ensuring that your personal information is handled with the highest level of care and compliance.